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Refund and Return Policy

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Return Policy

At USSFP, we want you to be happy with your purchase. If the order does not meet yourexpectations, you may start the return process by contacting us and filling out a return form. We offer a 30 day standard return policy on the majority of our products. If you have specific questions about the return process or about a specific item, you can send your questions to us at support@ussfp.com.


Please allow 24 - 72 hours for us to respond to your inquiry.


Return Eligibility

To be eligible for a return, the item must be unused and in the same condition as when you received it. The return will only be accepted if all original parts are included as well as the original product packaging. Some products we offer are ineligible for returns. These products include: software, product licenses and warranty services, and any digital downloadable software products.


Additional Restrictions

Please read the following for important additional restrictions:

  • Defective Products Including Dead on Arrival: Customers may return products deemed defective or Dead On Arrival (DOA) within 15 days of the ship date. USSFP offers credit, replacement, exchange or repair, as deemed appropriate by seller
  • Return Approval: Prior to returning any purchases, customers must contact USSFP via email to get return approval and begin the return process. No returns of any type will be accepted by USSFP unless they include an RMA number obtained by contacting USSFP support (support@ussfp.com).
  • Return Shipping Costs: Customer will be responsible for all costs associated with packaging and shipping for any returned goods. If an exchange or replacement is approved, USSFP will responsible for the shipping costs unless otherwise specified or agreed to with the customer.
  • Restocking Fees: A restocking fee may be applied to your return.


Shipping Policy

USSFP outlines their full shipping details in the Shipping Policy on their website. Please refer to this Shipping Policy. Feel free to contact USSFP with any questions at the contact information listed at the bottom of this page.


Refund Policy (If Applicable)

USSFP will initiate refunds after an approved return has been received and inspected. At this time, we will notify you via email. If your return is approved, a refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. If you have specific questions about our refund policy, please contact us at support@ussfp.com.


Initiating A Return

To request a return or notify USSFP of a defective or DOA order, please send an email to support@ussfp.com. You may also call us at (949) 377-2287 to talk to a representative. A USSFP representative will provide you with additional instructions regarding your return including eligibility and approval, if approved, an RMA number (contingent on approval), the ship to address, and information about your refund.
For specific questions please feel free to contact our team directly.


Contact Information

USSFP welcomes your questions or comments regarding this Refund and Return Policy Privacy. If you have specific questions or concerns, please contact USSFP at:

USSFP
18009 Sky Park Circle, Suite E
Irvine, California 92614
Email Address: support@ussfp.com
Telephone number: (949) 377-2287

Call Us: (949) 377-2287


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USSFP - IT Delivered
1901 Avenue of the Stars
19th Floor Suite 1900
Los Angeles, CA
90067
USA

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