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Services & Training > Services

HPE Foundation Care - 4 Year - Warranty

Hewlett Packard Enterprise
H8QR5E

DescriptionSpecificationsExtended Specs
Product Overview
  • 9 x 5 x Next Business Day
  • On-site
  • Maintenance
  • Labor
  • Physical, Electronic

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Features

Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
ManufacturerHewlett Packard Enterprise
Manufacturer Part NumberH8QR5E
Manufacturer Website Addresshttp://www.hpe.com
Brand NameHPE
Service NameFoundation Care
Marketing Information

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Features

Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
Product TypeWarranty
Service Main TypeMaintenance
Service Sub TypeElectronic
Service Sub TypePhysical
Service Description9x5xNext Business Day
Provided SupportPhone Support
Provided SupportRemote Diagnosis
Provided SupportOnline Support Tools Access
Provided SupportEscalation Support
Provided SupportRepair
Provided SupportSoftware Support
Provided SupportCollaborative Call Management
Service Response TimeNext Business Day - Hardware Support
Service LocationOn-site
Service Duration4 Year
Service CharacteristicLabor
General Information
ManufacturerHewlett Packard Enterprise
Manufacturer Part NumberH8QR5E
Manufacturer Website Addresshttp://www.hpe.com
Brand NameHPE
Service NameFoundation Care
Marketing Information

Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Features

Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
Product TypeWarranty
Service Information
Service Main TypeMaintenance
Service Sub TypeElectronic
Service Sub TypePhysical
Service CharacteristicLabor
Service Description9x5xNext Business Day
Provided SupportRemote Diagnosis
Provided SupportOnline Support Tools Access
Provided SupportSoftware Support
Provided SupportRepair
Provided SupportPhone Support
Provided SupportCollaborative Call Management
Provided SupportEscalation Support
Service Response TimeNext Business Day - Hardware Support
Service LocationOn-site
Service Duration4 Year
Product Supported
  • HPE ProLiant DL380 Gen10 Server
  • HPE ProLiant DL385 Gen10 Server

$ 6,757.64
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